Reference

Terms Conditions at pokerking

These terms set out the agreement between you and pokerking every time you open, fund or use your account. We keep the language direct so you know exactly what applies to deposits through bKash, Nagad or Rocket, how your balance works, and what happens…

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pokerking Terms Conditions at pokerking
REACH OUR TEAM

Contact Us About These Terms

If anything in these terms is unclear or you need to raise a formal query about your rights, our support channels are available to you. We handle term-related requests with the same priority as payment issues, so you are never left waiting on a policy question.

Team online

Live Chat

Open live chat from any page on the site. Our agents can walk you through specific clauses, explain how a term applies to your bKash deposit, or log a formal complaint on your behalf.

Email Support

Send your query by email and include your account username. We respond to terms-related questions with written explanations you can keep for your records, which is useful for dispute trails.

Help Centre

Our help section covers the most common questions about account responsibilities, withdrawal conditions and how Nagad or Rocket transactions are handled under these terms.

HOW WE HANDLE POLICY

Data, Security and Your Rights Under These Terms

We want you to understand not just what the rules are, but how we enforce them and how your information is treated. Below are the key operational practices that sit behind these terms, covering everything from data retention to how you request changes to your account.

Data Retention

We retain your account data for as long as your account is active plus a wind-down period required by applicable regulation. After closure you can request deletion of personal data by contacting support with your registered email.

Cookie Usage

Our site uses cookies to keep you logged in, remember your preferences and measure how pages perform. You can manage cookie settings in your browser. We do not sell cookie data to third parties.

Account Security

Your login credentials are your responsibility. We encrypt passwords and never store them in plain text. If you suspect unauthorised access, contact us immediately via live chat to freeze the account.

Requesting Changes

You can update personal details — name, email, phone — through account settings. Changes that affect your verified identity require a new document upload and review by our verification team before they take effect.

Dispute Resolution

If you disagree with an account decision, raise a formal complaint through email. We acknowledge within a reasonable timeframe and aim to resolve disputes by reviewing transaction logs and chat history for transparency.

Who to Contact

For anything related to your data or these terms, reach out through live chat or email. Reference the specific clause or section you are asking about so we can route your query to the right team member quickly.

Frequently Asked Questions About Our Terms

These are the questions we get most often about how our terms affect your account, your funds and your rights. Each answer is specific to this policy — not general platform queries.

Yes. Every deposit method available on pokerking — including bKash, Nagad and Rocket — falls under these terms. The conditions for minimum amounts, processing and refund eligibility are the same across all supported wallets.

We post updated terms on this page with a new effective date. Continued use of your account after that date counts as acceptance. For major changes, we also send a notification to your registered email address.

If we suspend your account for a terms violation, your balance is held pending investigation. Once we complete the review, eligible funds are returned to your last verified withdrawal method, minus any amounts tied to confirmed breaches.

You can request closure via live chat or email. We process the closure after any pending transactions settle. Once closed, you may request deletion of personal data in line with our data retention obligations.

Our services are only available where local law permits. If you access pokerking from a restricted region, these terms still apply to any prior account activity, but we may limit or close access going forward.

Funds you deposit belong to you, subject to verification and anti-fraud checks outlined in these terms. We do not use your deposited funds for operational purposes. Withdrawals go back to your verified payment method.

Raise a formal complaint via email and include the transaction reference. We review the payment logs — whether bKash, Nagad, Rocket or bank transfer — and respond with a resolution within a reasonable timeframe.

Withdrawal limits exist and are stated in your account dashboard. These limits depend on your verification level and the payment method you use. Completing full identity verification typically increases your available limits.

We require identity verification before your first withdrawal. This means uploading a valid national ID or passport. Additional verification may apply for large transactions, as outlined in our anti-fraud procedures.

No. Your account is personal and non-transferable. Sharing credentials violates these terms and may result in immediate suspension. If someone else needs access, they must create their own account and complete verification independently.