Reference

Privacy Policy at pokerking

We handle your personal data with the same directness we bring to your bKash, Nagad, and Rocket transactions. This policy explains what we collect, why we collect it, and how you stay in control of your account information at every step.

Data ProtectionPayment PrivacyAccount ControlWallet Security

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how we handle your information, or if you want to request changes to your stored data, reach out through any of these channels. Our team handles privacy queries with priority, and we aim to respond within a reasonable timeframe regardless of how you contact us.

Live Chat Open the chat widget from any page on the site. Tell the agent your query is about personal data or privacy, and they will route you to the right team member who can pull up your account records.

Email Send your privacy request to our support email address listed in your account dashboard. Include your registered username so we can locate your records quickly and respond with the specific information you need.

Account Settings Log into your account and open the settings section. You can update your contact details, change your preferred mobile wallet for withdrawals via bKash or Nagad, and review what information we currently hold on file.

How We Collect and Use Your Data

pokerking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect information necessary to verify your identity and process your payments. This includes your name, contact details, and the mobile wallet information you use for deposits and withdrawals through bKash, Nagad, or Rocket. We use this data to

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maintain your account, process transactions, prevent fraud, and communicate service updates directly to you. We do not sell your personal information to third parties. Your payment data — wallet numbers, transaction references, deposit confirmations — stays within our processing systems and is shared only with the
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payment providers involved in completing your specific transaction. When you contact our support team through live chat or email, we retain those conversations to improve service and resolve any follow-up queries on your account. Cookies on our site help us remember your preferences and keep your
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session active while you browse the lobby. We store your data only as long as your account remains active or as required by applicable regulation in your jurisdiction. Access to our platform and the applicability of this policy depend on your local law and eligible regions.
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If regional requirements change, we update this policy and notify you through your registered contact method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect What You Share

Every piece of information you give us goes through defined handling procedures. From the moment you register your account to the day you request deletion, here is how we manage each category of your data across our systems and payment integrations.

Encrypted Storage

Your personal details and wallet credentials sit behind encryption layers. Whether you deposit through bKash or withdraw via Rocket, transaction data is encrypted both in transit and at rest within our infrastructure.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. You can clear these from your browser at any time without affecting your stored account data on our side.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If someone attempts access from an unrecognised device, we block the session and alert you through your contact method on file.

Data Retention

We keep your records active while your account is open. If you close your account, we retain transaction history only as long as applicable regulations require, then remove it from our active systems permanently.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not pass your information to marketing partners, advertisers, or any unrelated third party for their own purposes.

Correction and Deletion

You can request correction of inaccurate data or full deletion of your account records through live chat or email. We process these requests and confirm completion back to you within a reasonable period after verification.

Common Questions About Your Data

These are the questions our support team hears most often about privacy and personal data. If your specific concern is not covered here, reach out through live chat or email and we will address it directly on your account.

We collect your name, email address, mobile number, and the wallet details you choose for deposits and withdrawals. If you use bKash, Nagad, or Rocket, we store the wallet reference needed to process your transactions securely.

We share transaction data only with the specific payment provider handling your deposit or withdrawal — bKash, Nagad, or Rocket. We do not sell or pass your personal details to advertisers, marketing firms, or unrelated third parties.

Log into your account and open the settings page to view your stored details. For a full data summary including transaction history and support interactions, contact our team through live chat and request a data export.

Yes. Contact support through live chat or email and request account deletion. We verify your identity, then remove your personal data from active systems. Some transaction records may be retained where regulation in your jurisdiction requires it.

Your wallet references are encrypted in our system. We never store your wallet PIN or full credentials. Only the minimum data needed to route your deposit or withdrawal passes between our platform and the payment provider.

We use session cookies to maintain your login and preference cookies to save your layout choices. You can disable cookies in your browser settings at any time, though this may require you to log in again each visit.

Yes. When we update this policy, we notify you through the email or mobile number registered on your account. The updated version is posted here with the revision date so you can review what changed.

Access to our platform and the applicability of this policy depend on your local law and eligible regions. If you access from a different jurisdiction, the data protection rules of that region may also apply to your account.

We retain transaction records for as long as your account is active. After account closure, we hold records only for the period required by applicable regulation, then delete them from our active storage systems.

Reach our support team immediately through live chat. They will lock your account, initiate a security review, and guide you through resetting your login credentials and verifying your registered wallet details before restoring access.

Privacy Policy at pokerking

Reach Us About Your Data

How We Protect What You Share

Encrypted Storage

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Correction and Deletion

Common Questions About Your Data

01 What personal information does pokerking collect when I register?

02 Does pokerking share my data with other companies?

03 How can I see what data you hold on my account?

04 Can I ask pokerking to delete my personal information?

05 How is my bKash or Nagad wallet information protected?

06 What cookies does the site use and can I disable them?

07 Will I be notified if this privacy policy changes?

08 Does this policy apply to me if I access from outside Bangladesh?

09 How long does pokerking keep my transaction records?

10 Who do I contact if I believe my account data has been compromised?

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