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How We Handle Your Account and Data

This page sets out our legal position, your rights as an account holder, and how we process personal data. Access to pokerking depends on your local law and eligible regions — we spell out those conditions here so you know exactly where you stand…

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pokerking How We Handle Your Account and Data
DATA AND ACCOUNT HANDLING

How We Protect Your Information

We want you to understand what happens with your data from the moment you open an account through bKash, Nagad or Rocket to the day you might choose to leave. Below are the key areas of our data and account management practice. Each point describes a real operational process, not a vague promise.

Encryption in Transit

Every piece of data you send — login credentials, deposit confirmations from bKash or Nagad, personal details — travels through encrypted channels. We use standard SSL/TLS protocols so information cannot be intercepted between your device and our servers.

Cookie Usage

We use cookies to keep your session active and remember your preferences. No cookie stores your bKash PIN or Rocket account number. You can clear cookies from your browser settings at any time without affecting your account balance or history.

Account Security

Your account is protected by the mobile number and password you set at registration. If you log in from a new device, we may send a verification code to your registered number. This extra step makes sure nobody else can access your wallet.

Data Retention

We keep your account data for as long as your account is active plus any period required by applicable regulations. Once you request deletion and we complete verification, personal data is removed from active systems within a defined processing window.

Who to Contact

For any data-related request — access, correction, deletion — reach out through live chat or email. You will need to confirm your identity using the same mobile number or email linked to your account before we process changes.

How to Request Changes

Log into your account, navigate to the settings section, and update personal details directly. For changes that require verification — like switching your linked bKash or Nagad number — submit a request through support and provide the new number for confirmation.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about our legal terms, data handling or account restrictions, multiple contact channels are available. We aim to respond within a reasonable timeframe and will confirm receipt of your query. For account-specific requests — such as data access or deletion — you will need to verify your identity through the same method used at registration.

Live Chat Open the chat widget from any page on pokerking. Identify yourself with your registered mobile number and state your legal query. An agent will route your request to the compliance desk if it requires specialist review.
Email Support Send your request to our support email address found in the site footer. Include your account username and a clear description of what you need — data export, account closure, dispute resolution. We will reply with next steps.
In-App Message From your account dashboard on mobile, tap the message icon and select the legal or policy category. This tags your request correctly so it reaches the right team without needing to repeat your query across channels.

Common Questions About Our Legal Terms

Below are answers to the questions our support team receives most often about legal matters, data rights and account eligibility. If your question is not covered here, reach out through any of the contact paths listed above.

Yes. Access depends entirely on your local jurisdiction. We do not override or bypass restrictions — if online wagering is prohibited where you live, you should not create an account. We may verify your location during registration or withdrawal.

Contact our support team via live chat or email. State that you want a data access request. After verifying your identity through your registered mobile number, we compile and send you a copy of the personal data we hold on your account.

You can request full account closure and data deletion at any time. Reach out to support and confirm your identity. Once verified, we begin the deletion process. Any remaining balance must be withdrawn to your bKash, Nagad or Rocket wallet first.

We record the transaction reference, the amount, the timestamp and the last four digits of your bKash account number. We do not store your full account number or PIN. This data is used solely to credit your pokerking wallet and resolve any deposit disputes.

After account closure, we retain certain records for the period required by applicable regulations — typically for audit and dispute-resolution purposes. Once that period ends, remaining personal data is purged from active systems during our scheduled data-cleanup cycle.

Only authorised team members with a documented need — such as compliance staff reviewing a withdrawal or support agents handling your query — can access your account details. Access is logged, and we review those logs periodically.

If a regulatory change affects your eligibility, we notify you through the email or mobile number on file. You will have a defined window to withdraw your balance via Nagad, bKash or Rocket before any account restrictions take effect.

The deposit process is functionally the same across all three wallets. You send funds to the number displayed, confirm with your PIN, and the amount appears in your account wallet. Data handling and privacy protections apply equally regardless of which mobile wallet you use.

Start by contacting support with a clear description of the issue and any transaction references. We escalate disputes to our compliance team, who will review the matter and respond within a documented timeframe. All disputes are governed by the terms accepted at registration.

We do not sell or rent your personal data. Limited sharing occurs only where required — for example, confirming a transaction with bKash, Nagad or Rocket to resolve a failed deposit, or complying with a lawful request from a regulatory authority in an eligible jurisdiction.

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